RETURNS & REFUNDS

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Arafa Design Specialty Hardware will also not be responsible if your shipment is lost during the return transit.

You can apply for a return with the following reasons:

  1. I did not receive the product(s) (e.g. missing item, parcel lost in transit)
  2. I received incomplete product(s) (e.g. incomplete sets, incomplete parts)
  3. I received the wrong product(s) (e.a. wrong size, wrong colour, different product)
  4. I received product(s) with physical damage (e.g. dented, broken, scratched)
  5. I received faulty product(s) (e.g. malfunctioned, cannot be used)

You will NOT be able to apply for a return or refund for the following reasons:

Change of mind

To start the return / refund process:

Please contact us at contact.nht25@gmail.com or +60 17-564 6163 or Facebook